Privacy Policy

1. Introduction

AIsend (Pty) Ltd ("Aisend", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

2. Personal Information We Collect

We may collect the following types of personal information:

• Identity Information: Name, surname, job title, company name
• Contact Information: Email address, phone number, physical address
• Assessment Data: Responses to our AI Infrastructure Assessment questionnaire, including business information about your current systems, processes, and AI readiness
• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent, navigation patterns, referral sources
• Communication Data: Information you provide when you contact us through forms, email, or chat

3. How We Collect Your Information

We collect information through:

• Direct Interactions: When you fill out assessment forms, contact forms, or communicate with us
• Automated Technologies: Cookies, server logs, and similar tracking technologies
• Third Parties: Analytics providers, advertising networks, and search information providers

4. Assessment Data

When you complete our AI Infrastructure Assessment, we collect and store your responses to generate an AI readiness report. This data is used to:

• Calculate your AI readiness score
• Generate personalized recommendations
• Improve our assessment methodology
• Contact you regarding your assessment results

5. Cookies and Tracking

We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and understand where our visitors come from. For detailed information, please see our Cookie Policy.

6. Analytics

We use analytics tools to understand how visitors interact with our website. These tools collect information such as pages visited, time spent on pages, and browsing patterns. This data is anonymized where possible and used to improve our website and services.

7. Contact Forms

Information submitted through our contact forms is used solely to respond to your inquiry. We retain this information only as long as necessary to address your request and for legitimate business purposes.

8. AI Assessment Reports

AI assessment reports generated through our platform are stored securely and shared only with the individual or organisation that requested the assessment. We do not sell or share assessment data with third parties without your explicit consent.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Assessment data is retained for a maximum of 24 months unless otherwise agreed.

10. Your Rights

Under applicable data protection law, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data in certain circumstances
• Restriction: Request restriction of processing of your personal data
• Portability: Request transfer of your data to another party
• Object: Object to processing of your personal data

11. POPIA Compliance

AIsend (Pty) Ltd is committed to compliance with the Protection of Personal Information Act (POPIA) of South Africa. We have implemented appropriate technical and organisational measures to ensure your personal information is processed lawfully, fairly, and transparently. For more information, see our POPIA Compliance page.

12. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

13. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or as necessary to provide our services.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: [email protected]
Website: aisend.co.za
Company: AIsend (Pty) Ltd