POPIA Compliance
How Aisend approaches lawful processing, privacy safeguards, and data-subject rights under South Africa's Protection of Personal Information Act (POPIA).
Our Commitment
Aisend is committed to processing personal information responsibly, lawfully, and transparently in line with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.
POPIA Principles In Practice
Accountability
Aisend takes responsibility for data-protection compliance and maintains oversight of privacy practices.
Processing Limitation
We aim to collect and process only the information necessary for defined service and operational purposes.
Purpose Specification
Personal information is processed for clear service, support, operational, legal, and security purposes.
Further Processing Limitation
Information should not be reused in ways that are incompatible with the original lawful purpose.
Information Quality
Reasonable steps are taken to keep information accurate, relevant, and up to date where necessary.
Openness
Aisend makes its legal and privacy information available through public-facing policy pages and related notices.
Security Safeguards
Aisend applies reasonable technical and organisational safeguards including:
- encryption
- access controls
- infrastructure security
- monitoring and breach response
Data Subject Participation
Individuals may request access, correction, or action regarding their personal information in line with applicable rights and legal constraints.
Special Categories and Sensitive Information
Where services involve sensitive data, including voice or operational business information, Aisend aims to apply stronger safeguards and process the information only where a lawful basis exists.
Cross-Border Transfers
Where personal information is transferred outside South Africa, Aisend seeks to apply appropriate safeguards and contractual protections.
Breach Response
If a data incident creates risk to personal information, Aisend aims to investigate, contain, and respond appropriately, including notification where required by law.
Contact
For POPIA-related enquiries:
- Email: [email protected]
- Subject line suggestion: POPIA Request
If necessary, complaints may be directed to the Information Regulator of South Africa.