Last Updated

17 February 2026

1. Service Description

Aisend provides AI infrastructure and autonomous AI systems including AI automation, AI agents, AI voice systems, sales systems, Zara AI Assistant, LekkerVoices, and ORBIT.

These services may be delivered through websites, applications, APIs, workflow integrations, or communication systems depending on the product.

2. Acceptance of Terms

By accessing or using Aisend services, you agree to these Terms of Service. If you use Aisend on behalf of an organisation, you confirm that you have authority to bind that organisation.

3. Account Responsibility

You are responsible for:

  • providing accurate information
  • protecting account credentials
  • all activity under your account
  • notifying Aisend of unauthorised access

4. Acceptable Use

You may not use Aisend services to:

  • break the law
  • commit fraud or deception
  • impersonate another person unlawfully
  • distribute harmful code
  • abuse or overload services
  • misuse AI voice systems for impersonation or harm
  • process third-party data without lawful basis

5. AI Output Limitations

AI-generated outputs are advisory and may contain errors, omissions, or incomplete reasoning. They should not be treated as the sole basis for legal, financial, medical, or other high-stakes decisions without review.

Users remain responsible for checking outputs before acting on them.

6. Billing and Subscription

Where services are subscription-based:

  • fees are billed according to the selected plan
  • payment is due on the agreed billing cycle
  • failure to pay may lead to suspension
  • cancellation generally applies at the end of the current billing period unless otherwise agreed

7. Data Responsibility

You are responsible for ensuring that data provided to Aisend has been collected lawfully and that you have the required permissions or consents to use it within the service.

8. Intellectual Property

Aisend retains ownership of its software, systems, branding, and service architecture.

You retain ownership of your data, subject to the limited rights required for Aisend to deliver the services.

9. Service Availability

Aisend aims for reliable service but does not guarantee uninterrupted availability. Downtime may occur due to maintenance, upstream provider failures, connectivity issues, or events beyond reasonable control.

10. Limitation of Liability

To the maximum extent permitted by law, Aisend is not liable for indirect, consequential, or special damages arising from the use of the services, including losses linked to AI output errors, service interruption, or business decisions made using the platform.

11. Termination

Aisend may suspend or terminate service access where these terms are violated, where payment obligations are not met, or where continued service creates legal, operational, or security risk.

12. Changes to Terms

These terms may be updated from time to time. Continued use of the services after changes take effect constitutes acceptance of the revised terms.

13. Governing Law

These terms are governed by the laws of the Republic of South Africa.

14. Contact

For legal or commercial questions about these terms: