How Aisend approaches lawful processing, privacy safeguards, and data-subject rights under South Africa's Protection of Personal Information Act (POPIA).
Aisend is committed to processing personal information responsibly, lawfully, and transparently in line with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.
Aisend takes responsibility for data-protection compliance and maintains oversight of privacy practices.
We aim to collect and process only the information necessary for defined service and operational purposes.
Personal information is processed for clear service, support, operational, legal, and security purposes.
Information should not be reused in ways that are incompatible with the original lawful purpose.
Reasonable steps are taken to keep information accurate, relevant, and up to date where necessary.
Aisend makes its legal and privacy information available through public-facing policy pages and related notices.
Aisend applies reasonable technical and organisational safeguards including:
Individuals may request access, correction, or action regarding their personal information in line with applicable rights and legal constraints.
Where services involve sensitive data, including voice or operational business information, Aisend aims to apply stronger safeguards and process the information only where a lawful basis exists.
Where personal information is transferred outside South Africa, Aisend seeks to apply appropriate safeguards and contractual protections.
If a data incident creates risk to personal information, Aisend aims to investigate, contain, and respond appropriately, including notification where required by law.
For POPIA-related enquiries:
If necessary, complaints may be directed to the Information Regulator of South Africa.