Last Updated

17 February 2026

1. Introduction

Aisend is committed to protecting the privacy and personal information of users, clients, and website visitors. This policy explains how we collect, use, store, share, and protect personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa and aligned international privacy principles where relevant.

By using Aisend services, products, or website features, you consent to the practices described in this policy.

2. Information We Collect

Account and Contact Information

We may collect:

  • full name
  • email address
  • phone number
  • company name and role
  • billing and payment information where required

Service and Interaction Data

Depending on the service being used, we may process:

  • call recordings and transcriptions
  • voice interaction data
  • CRM and workflow data
  • scheduling and communication metadata
  • product usage and session data
  • AI-generated operational outputs related to the service

3. How We Use Information

We process personal information to:

  • deliver and improve Aisend services
  • operate AI features and workflow support
  • respond to enquiries and provide support
  • manage billing and subscriptions
  • improve product quality using anonymised or aggregated patterns where possible
  • comply with legal and regulatory obligations

4. Legal Basis for Processing

Where applicable, processing may rely on:

  • consent
  • contractual necessity
  • legitimate business interest
  • legal obligation

5. Data Security

Aisend uses technical and organisational safeguards including:

  • encryption in transit and at rest
  • access controls and permissions
  • secure hosting and infrastructure controls
  • monitoring and breach-response procedures

6. Third-Party Providers

Aisend may use trusted third-party providers for hosting, AI processing, payments, analytics, and integrations. These providers process data only for service delivery and are expected to protect it appropriately.

7. Your Rights

Depending on the applicable law, you may request:

  • access to your data
  • correction of inaccurate information
  • deletion, subject to retention requirements
  • objection to certain processing
  • withdrawal of consent where consent is the legal basis

For privacy-related requests, contact:

[email protected]

8. Retention

We retain information only as long as necessary for service delivery, compliance, record-keeping, and legitimate operational needs. Specific retention periods may vary by service and legal obligation.

9. International Transfers

Where data is transferred outside South Africa, Aisend applies reasonable safeguards and contractual controls to protect the information.

10. Changes to This Policy

We may update this policy from time to time. Material updates will be reflected through the revised date on this page and, where necessary, by direct notice.

11. Contact

For privacy or data-protection enquiries:

If necessary, complaints may be directed to the Information Regulator of South Africa.